HCAHPS
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Increase Nurse Rounding for Patient Satisfaction

Patient satisfaction scores are important in today’s healthcare environment. A patient’s perception of care can ultimately impact your hospital or healthcare facility’s reimbursements. One established way to improve satisfaction is nurse rounding. Automate rounding alerts and documentation with RTLS.

Columbus Regional Hospital

Emergency Department Case Study

"Our patient satisfaction has been boosted tremendously by the 15 minute alert that a patient has not yet seen by a nurse. This assures that we always connect with every patient and address their needs and concerns."

Kerry Skurka, Manager of ED Services

"Our patients tell us that they are very satisfied with the direct access that they have to their nurse because of the new [RTLS] technology that the nurse call system provides."

Cheri Goll, CNO, DON


Pacific Medical Centers

Clinic Case Study

"Having a tool like this is essential to our patient safety and satisfaction goals."

Linda Eremic, RN
Former Director
Primary Care and Shared Services

More Case Studies

Automatically Log Rounds

Your nurses know that rounding improves patient satisfaction. They want to attend to their patients and spend more time in direct care. But with everything else they’re tasked with, does rounding fall through the cracks?

With Versus Visibility™ Companion and Reports Plus™ Analytics, you’ll know.

Our “Room Rounding Log” is key for reporting nurse rounding, as well as to protect staff from patient complaints that they haven’t been checked on.

room rounding log

Part of our Reports Plus™ Analytics software, the “Room Rounding Log” verifies and supports staff time with patients while automatically recording the visit so that staff do not have to do it manually.

Send Alerts When Rounding Is Needed

Hourly rounding on inpatient floors has been shown to improve patient satisfaction. Did you know rounding in the waiting room also impacts satisfaction? In both cases, the Versus Advantages™ patient flow system helps.

The system automatically tracks how long a patient has been waiting, or how long they’ve been alone in a room. When the interval of time reaches a pre-determined level (typically one hour for inpatient floors and 15-30 minutes for waiting rooms), alerts are sent to computers or mobile devices via pop-up, e-mail or page to remind caregivers that rounding is needed.

Visual cues are also shown on Glance-and-Go™ boards.

waiting room

To enable rounding, Versus Advantages™ Glance-and-Go™ boards indicate when wait times have exceeded pre-established benchmarks (in this case, 15 and 30 minutes). The system can also send pop-up alerts to computers and mobile devices or e-mail reminders.

Real clients, real ROI

  • Achieved 91% "excellent" patient satisfaction scores
  • Improved emergency department wait times by 75%
  • Decreased average patient stay by up to 37%

More ROI