"Our patient satisfaction has been boosted tremendously by the 15 minute alert that a patient has not yet seen by a nurse. This assures that we always connect with every patient and address their needs and concerns."
Kerry Skurka, Manager of ED Services
"Our patients tell us that they are very satisfied with the direct access that they have to their nurse because of the new [RTLS] technology that the nurse call system provides."
Cheri Goll, CNO, DON
"Having a tool like this is essential to our patient safety and satisfaction goals."
Linda Eremic, RN
Primary Care and Shared Services
Your nurses know that rounding improves patient satisfaction. They want to attend to their patients and spend more time in direct care. But with everything else they’re tasked with, does rounding fall through the cracks?
Our “Room Rounding Log” is key for reporting nurse rounding, as well as to protect staff from patient complaints that they haven’t been checked on.
Hourly rounding on inpatient floors has been shown to improve patient satisfaction. Did you know rounding in the waiting room also impacts satisfaction? In both cases, the Versus Advantages™ patient flow system helps.
The system automatically tracks how long a patient has been waiting, or how long they’ve been alone in a room. When the interval of time reaches a pre-determined level (typically one hour for inpatient floors and 15-30 minutes for waiting rooms), alerts are sent to computers or mobile devices via pop-up, e-mail or page to remind caregivers that rounding is needed.
Visual cues are also shown on Glance-and-Go™ boards.