Versus: Ready for Action
After months of functioning in their new, much larger Labor and Delivery (L&D) department and Mother Baby Unit (MBU), staff wanted additional visibility into these patient care areas. The environments, while spacious and quiet, presented many challenges.
MBU and L&D staff were already aware of the Versus Advantages™ solution used in the Emergency Department (ED) to improve communication and patient flow. After touring the ED and seeing the intuitive, easy-to-read and automated virtual Glace-and-Go™ boards, MBU and L&D quickly identified what Versus Advantages™ could do for their respective departments: visualize patient and staff movement; eliminate communication problems related to episodes of care; and allow staff to be more responsive to patients.
They needed a patient flow and communication system that wouldn’t require excessive training. It had to be intuitive, and it had to solve their patient safety and awareness issues. PeaceHealth trusted Versus to provide this visibility and lean process management based on the efficiency and communication gains already experienced in the ED.
Staff can now quickly locate one another and communicate patient status in real-time without having to physically search the floor or pick up the phone. Patients and staff can also call for assistance simply by pressing their badge button.
“The system is very intuitive. Everyone utilizes it,” says Becky Moore, RN. “There’s no way to explain what a difference it makes being able to communicate automatically via the virtual boards.”
Sacred Heart Medical Center is one of the largest hospitals between Portland and San Francisco and a regional referral center serving as a Level II trauma center for an eight-county region. Key services for the nonprofit hospital include the Oregon Heart & Vascular Institute, Neurosciences Institute with a Gamma Knife Center, Gerontology Institute, a Neonatal Intensive Care Unit, and specialized surgical services. Sacred Heart Medical Center has two campuses: RiverBend in Springfield, Oregon, and University District, located in neighboring Eugene, Oregon.