VUE18 Recap: Inner Harbor Insights

We recently held our 5th annual engaging, information-packed and entertaining Versus User Experience (VUE) in Baltimore, networking with 25 different client facilities and nearly 70 total attendees.

Not only were we cracking crabs (and watching the Orioles crack their bats), we also walked away with insights on how our colleagues are changing healthcare delivery for the better in their communities. We learned:

  • crab-boil-VUE18From Dr. Diego Martinez (Johns Hopkins University), that there really is correlation between taxi cabs and IV pumps (you can never find one when you need one – UNLESS you have RTLS);
  • From Dr. Cindy Yeoh (Memorial Sloan Kettering), to never forget the physician team during an RTLS rollout and how to win them over with data;
  • orioles-game-VUE18From Chee Letterman and Joy Wei (Stanford Children’s Health), that delivering enterprise-wide deployments requires a top-down approach with plenty of engagement across multi-disciplinary teams;
  • From Chris Sullivan, RN, and Doug Bell (Columbus Regional Hospital), that we don’t always realize how important real-time location data is to daily workflow until it’s taken away;
  • From Dr. Gary Mann (Lakeridge Health), that RTLS provides key visual management for Emergency Department operations;
  • And from Dr. Robert Greenspan and Tamika Simmons (Employee Benefit Funds, New York Hotel Trades Council), that to prepare for the future of healthcare delivery, we must take a holistic approach from the patient perspective. And that Jeff Bezos of Amazon has an uncanny knack for calling Dr. Greenspan at just the right moment!

Thank you to our gracious host

I’d like to offer a special thank-you to Dave Reisz, RTLS Project Lead for Johns Hopkins, our very gracious host and Midmark-Versus customer since 2012. Dave delivered not one but three tours of The Johns Hopkins Hospital to 45 clients and Midmark-Versus teammates. We appreciate Dave’s time, as well as his expertise in cracking Baltimore crabs, all while preparing to go live with Midmark-Versus RTLS patient flow optimization at the new Skip Viragh Outpatient Cancer Building, just three days after the VUE. Thank you for welcoming us to Baltimore, Dave!

The future is bright

vue18 audience participantDuring our time in Baltimore, I met new clients, reconnected with “old time friends” and heard sincere words of appreciation for the excellent opportunity to meet other Midmark-Versus RTLS users and share ideas. After every session, I saw business cards being exchanged and appreciative handshakes and smiles as one customer after another found a new insight to take back.

As we look ahead to future user group meetings, it’s clear that our customers are eager to learn about system capabilities, how to mine RTLS data for further analysis and best practices for keeping an ever-changing roster of colleagues engaged in using the technology for the benefit of both staff and patients. Stay tuned for details on how we plan to deliver this important education from both your peers and Midmark-Versus in the years to come.

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