The October issue of MGMA Connection magazine features an insightful article from one of our clients who shares how eliminating the waiting room has created a better experience for patients and allowed doctors to be more productive.
Versus in the News
Dan Hamilton, COO of Nor-Lea Hospital District, tried everything to improve the long wait times in the hospital’s medical clinic. Books on patient flow and customer service. Six Sigma and the Baldrige program. Yet, nothing he tried made a dent. Until he began using Versus Advantages™ Clinic to diagnose workflow snags.
Brenda Clements, RN, MBA, OCN, Nurse Manager at EMMC Cancer Care, writes in the journal Oncology Issues about using RTLS technology to improve workflow and create efficiencies, ultimately improving the patient experience.
Dr. Tom Schwieterman, CMO for Midmark Corporation, writes about his experience using RTLS data to affect change. At a six-physician primary care practice, Dr. Tom and his team used RTLS to increase patient face-to-face time by double digits, significantly improve physician productivity, and increase patient satisfaction.
Since opening their doors last month, Stanford Children’s Health Specialty Services—Sunnyvale has used Versus Advantages Clinic™ for patient flow, asset tracking, and staff visibility. The result? This new facility just received the best patient satisfaction survey results the company has ever seen.