services

RTLS Services

Expert Consulting, Education & Support

Versus is here to support your role in healthcare—whether you’re a nurse, physician, manager, executive or clinical engineer. We’re here to help as not just a vendor, but a partner in your RTLS initiatives.

The Versus Professional Services team is here to support you every step of the way. Our team members are experienced clinicians, educators, healthcare operations managers and administrators. They bring a wealth of knowledge about not only RTLS—also lean process improvement, change management, patient flow, patient safety, operations and healthcare education.

Expert Consulting Throughout Your RTLS Initiative

In November 2016, Practica Healthcare Consulting, a division of Midmark Corporation, was integrated into the Versus Professional Services organization. This experienced team of former clinical and operations leaders helps to improve the patient experience using both RTLS technology and proven change management techniques. With data, insight, experience, technology, and process, the team leads our clients to rethink and refine how patients access and move through the healthcare system while optimizing staff, asset, and resource utilization. Services include:

  • Operations Evaluations
  • Rapid Improvement Workshops
  • Hands-on Education
 
  • Design Consultation
  • Lean Transformation

Project Management & Implementation

Our highly knowledgeable, PMP-certified project managers use a documented and proven methodology for deploying Versus in the clinical environment. Your team works with you to develop workflow milestones that capture and communicate data automatically, resulting in improved workflow, enhanced communication and increased efficiency.

Your Versus Implementation Team includes:

  • Project Manager
  • Implementation Professional(s)
  • Clinician Educator

Post-Implementation Optimization

Our services don’t end at go-live. Our goal is to help you obtain continuous ROI from your RTLS workflow initiative through ongoing system optimization.

We’ll help bridge the gap between your RTLS goals and measureable results. Our consulting team is available to help you:

  • Interpret RTLS data
  • Identify where processes need improvement
  • Use proven change management techniques
  • Facilitate improvement workshops with staff
  • Measure and report on workflow improvement

Technical Support

In delivering a high quality clinical location and automation solution, we recognize the most important people in your world—your patients and staff. So, we provide 24/7 skilled, experienced, friendly support.

Technical Support from Versus is not outsourced. If you need assistance, you get it directly from experienced customer support professionals who work hand-in-hand with the same people who:

  • Design and manufacture our hardware
  • Design and layout sensory networks
  • Design and customize our software
  • Create rules for alerts and event automation
  • Develop interfaces for enterprise connectivity

Who better to help troubleshoot and answer your questions?

 

Education

Our on-site End-User Education familiarizes your staff with the viewing, reporting and search options that promote productivity. Our nurse educators will provide scheduled in-service training, explaining how the system works, best practices, and how RTLS benefits patient care … all with minimal disruption to vital caregiving activities.

We also offer Versus University courses at our state-of-the-art Visitor & Education Center in Traverse City, MI. These technical and project management courses provide facility staff and Versus system integrators the skills to understand, implement and support the Versus RTLS.

Need help now?

Existing clients have access to online and phone support.

For manuals and troubleshooting guides, login to our Customer Support website.

To contact Customer Service, email support@versustech.com or call 1-844-9SUPPORT (1-844-978-7767).

 

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