services

RTLS Services

Expert Consulting, Implementation & Support

Versus is here to support your role in healthcare—whether you’re a nurse, physician, manager, executive or clinical engineer. We’re here to help as not just a vendor, but a partner in your RTLS initiatives.

Your facility—even separate departments within your facility—will have different location, automation and integration needs. Versus will work with you to ensure that each user’s need is met.

Expert Clinical Consulting Throughout Your RTLS Initiative

Our clinical consulting experts, including a team of experienced nurse educators, are available every step of the way — including pre-sale workflow consulting, implementation, and on-going training and support. Our team members have worked in healthcare as caregivers, educators, managers and administrators. They bring a wealth of experience not only in RTLS but also in patient flow, patient safety, operations and healthcare education.

Based on your facility’s unique needs, our clinical consultants can help identify which Visibility™ or Advantages™ solutions will deliver the most ROI, and how best to deploy them. We can consult on your workflows, recommending best practices in order to make the most of your RTLS investment. Whatever your goals, Versus will be with you every step of the way.

Implementation

As an extension of our pre-sale consulting, Versus will help you develop workflow milestones and implement RTLS to capture data automatically, resulting in improved patient flow, increased throughput, enhanced communication and increased efficiency.

Our Implementation Services include:

  • On-site survey
  • Needs assessment
  • RTLS network design and layout
  • Sensory network certification
  • Database building
  • Interface development
  • Rules-writing for automation and alerts
  • On-site go-live support
  • On-site end-user training
 

Training

Our on-site End-User Training focuses on familiarizing your staff with the viewing, reporting and search options that promote efficiency. Our nurse educators will provide scheduled in-service training, explaining how the badge works, how location data provides automation, and best practices … all with minimal disruption to vital caregiving activities.

To help ensure your staff’s satisfaction, we’ll be sure to highlight how RTLS benefits them.

In addition, Versus offers a higher-level System Analyst Training at our headquarters in Traverse City, MI. This three-day course provides the skills to understand, troubleshoot and support the Versus RTLS.

Are you a System Integrator looking for information about our Technical Training? Click here.

     

Technical Support

In delivering a high quality clinical location and automation solution, we recognize the most important people in your world—your patients and staff. So, we provide 24/7 skilled, experienced, friendly support.

Technical Support from Versus is not outsourced. If you need assistance, you get it directly from the same people who:

  • Design and manufacture our hardware
  • Design and layout sensory networks
  • Design and customize our software
  • Create rules for alerts and event automation
  • Develop interfaces for enterprise connectivity

Who better to help troubleshoot and answer your questions?

 

Post-Implementation

For those clients wishing to receive the most benefit from their RTLS investment, continuing education and consulting is key.

We’ll help bridge the gap between your RTLS goals and your clinicians on the front line, offering:

  • Best-practices consulting
  • RTLS training for new employees
  • Implementation of new RTLS initiatives

Need help now?

Existing clients have access to online and phone support.

For manuals and troubleshooting guides, login to our Customer Support website.

To contact Customer Service, email support@versustech.com or call 1-844-9SUPPORT (1-844-978-7767).

 

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