“Patient
satisfaction is not a program. It is not a slogan, nor is
it a platitude hanging on the wall of an institution. It is
and must be embraced as a way of life in an organization that
seeks first and foremost to create a highly satisfied patient.”*
Patient satisfaction has
been linked to length of stay, respect for privacy, perceptions
of staff attitudes, timely care, quality care, staff expertise
levels, patient flow, a clean environment, comfy chairs, good
food and even lighting, temperature and decibel levels.
We can’t do much about
the lighting, temperature, or food, but VISion
assists in other aspects—and can even help make sure
meals are delivered to the right patient in a timely fashion.
* Source: Bell, R., & Krivich,
M. J. (2000). How to Use Patient Satisfaction Data to Improve
Healthcare Quality. Milwaukee: ASQ Quality Press. |
