Customer Support



Contact Support

For most customer support inquiries and concerns:

For emergency situations / system down level issues:

  • Call 1-844-9SUPPORT (1-844-978-7767)
  • Monday-Friday, 8am-5pm EST

Technical Support Website

Our technical support website is a knowledge base that includes:

  • User Manuals
  • Hardware Specifications
  • Installation Information
  • Badge Maintenance & Battery Info
  • Best Practice Guides
  • Computer-based Training Modules
  • Change Order Form
  • Troubleshooting Documents
  • Plus more


Case Management Portal

Versus Certified Technicians and  System Analysts have the ability to submit technical support requests through our online case management portal.

Are you certified but don’t have your password? Click here to reset

Get Certified with Versus

Interested in the benefits of Versus technical certification? Download our Technical Education Information:

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