Customer Support



Contact Support

For most customer support inquiries and concerns:

For emergency situations / system down level issues:

  • Call 1-844-9SUPPORT (1-844-978-7767)

The Midmark/Versus internal Network will be undergoing maintenance starting at 5:00 PM on Friday, 5/25 through Tuesday, 5/29 at 7:00 AM. During this time our email systems will not be available. All incoming email will queue up until Tuesday morning. No outgoing mail will take place during this time. Please utilize the support line 1-844-978-7767 for any urgent needs during the Memorial Day break.

Technical Support Website

Our technical support website is a knowledge base that includes:

  • User Manuals
  • Hardware Specifications
  • Installation Information
  • Badge Maintenance & Battery Info
  • Best Practice Guides
  • Computer-based Training Modules
  • Change Order Form
  • Troubleshooting Documents
  • Plus more


Case Management Portal

Versus Certified Technicians and  System Analysts have the ability to submit technical support requests through our online case management portal.

Are you certified but don’t have your password? Click here to reset

Get Certified with Versus

Interested in Versus technical certification? Download our 2018 course schedule for a list of class offerings:

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